Starts: TBA
Ends: TBA
Time: 8 a.m. to 5 p.m.
Location: Daytona State College, Daytona Beach Campus
1200 W. International Speedway Blvd, Building 640 (Conference Center)
Facilitator: Ned Harper
Fee: $1,495

Course description: The Professional Selling Skills program teaches selling and key interaction skills that enable you to lead mutually beneficial sales conversations with your customers - even with those who are indifferent or express concerns.

Click here to view the course flyer for more information.

(A focus on People and Productivity)

Dates: May 3, 10, 17, 24, 2012
Day: Four Consecutive Thursdays
Time: 8:00 a.m. to 4:30 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Instructor: Ray C. Huther
Fee: $295  

Click Here For Course Flyer

Click Here to View the Included Subjects

Workshop Format: This workshop, like all of those with this instructor, is very participative and fast moving. It combines short instruction periods, numerous group exercises, experience-sharing and role-playing to enhance the learning experience. The titles for some of the more than thirty workshop exercises include: Best Friend Now Works For Me, Good Worker Wants Out, He Is a Relative of The Owner and He is Always Late, Negative and Positive Impact People, Older Worker Retired on the Job, Getting Customer Requirements, Gantt Charts; Fish Bones, Weighted Voting, Defining Problems, Say it In a Gentler Way, Performance Feedback and Counseling. 

How Many Have Attended This Workshop? As of March 2011, over 760 individuals from 108 local service, government and manufacturing organizations have attended. 

Who has attended? Individual contributors, lead people, supervisors, managers, vice presidents, presidents and business owners. They have had responsibilities in many areas – for example: human resources, office management, engineering, writing, safety, training, purchasing, sales, marketing, quality, construction, administration, production, security, hospitality, field operations, customer service, medical, city and county departments, legal and retail. 

Workshop Format
An intensive 3-day workshop that teaches you a simple process to identify job tasks that need on-job training and documentation, writing structured on-job training guides and conducting on-job training for those tasks.

Who Should Attend?
Team Leads, supervisors, directors, managers, facilitators, human resources personnel, front-line employees in all types of jobs, self-directed work teams, plant superintendents, safety specialists and engineers. Basically, anyone struggling to capture and standarize job processes, cut training time, increase knowledge retention and get employee ownership in the training process.

Because of the "hand-on" nature of this class, class-size is limited to 10 participants.

Benefits to You:
You will learn by doing, through hands-on practice while working as an OJT trainer. You will learn a method to build on-job training guides which will result in: improved performance, standardized procedures and consistency n job performance. You will leave the workshop with an actual OJT guide written in an easy-to-read and use format that is ready to be used back on the job. You will apply a proven method for objective, yet easy trainee evaluation.

Schedule
Day and Date: TBA
Time: 9 a.m. to 4 p.m.
Location: Daytona State College, Daytona Beach Campus,
1200 W. International Speedway Blvd., Building 110, room 249
Instructor: Jim Johnson
Fee: $245 per person (includes 216-page OJT workbook)

Your Instructor—Jim Johnson
Jim Johnson is a seasoned professional with years of real world experience. Jim began his training career in the United States Air Force and was recognized as a Master Instructor. He continued his career with Greenville Technical College, Fluor-Daniel Corporation, GE Plastics, American Systems Corporation and finally as Training Director of Facilities Services for Volusia County Schools where he managed the training department, servicing the needs of over 400 professional, clerical and trades employees, and 82 facilities. Jim received his Master's Degree in Industrial Education from Clemson University.

Enroll Today

Have you ever been in a situation where you wish you could communicate some basic information or ask simple questions in Spanish with a customer or co-worker? This course will help. Using Spanish to Request Personal Information & Data is a Spanish language course that teaches basic Spanish for non-Spanish-speaking individuals who have a need to acquire specific personal information and data from Spanish-speakers. No prior knowledge of Spanish is necessary.

Course Objectives

Upon completion, participants will be able to use Spanish to:

• obtain proof or copies of specific documents
• acquire names, addresses, and phone numbers
• retrieve birth information
• inquire about educational and employment history
• request vehicle description and proof of insurance
• ask for basic financial, housing, legal, and medical information
• communicate other basic questions

Course Schedule

Starts: TBA
Ends: TBA
Meets: TBA
Time: 6 – 8:00 p.m.
Length: 16 contact hours
Location: Daytona State College, Advanced Technology Center, ½ mile North of LPGA Blvd. on Williamson Blvd., room 136
Fee: $160 plus $35 for a 68-page manual with 2 CDs.

Register Today!

Daytona State College reserves the right to cancel classes that do not meet minimum enrollment.

• By phone: have your credit card (MasterCard, VISA, or Discover) ready and call (386) 506-4450
• By mail: mail your check (payable to Daytona State College and including your Social Security and driver license numbers), or company purchase order to:
  Daytona State College -The Center for Business & Industry
  P.O. Box 2811
  Daytona Beach, FL, 32120-2811
• In person: stop by the Center for Business & Industry office located at: 1200 W. Int’l. Speedway Blvd. Daytona Beach, FL, Bldg. 110, Rm. 236